FAQ Q. What process do you use to clean carpet? Most of the carpet cleaning we do is the “hot water extraction” method; also known as “Steam Cleaning”. This is the preferred method of cleaning by most major carpet manufacturers, AAA Steam Carpet and Upholstery cleaning uses “truck mounted” machines that produce more power and hotter water, resulting in better cleaning results. Where necessary we use portables, encapsulation, and dry bonnet. Q. Should we vacuum our carpets & furniture before the cleaner arrives? You may if you wish; you can never over vacuum but all our packages do include pre-vacuuming. No certified professional cleaner would clean a carpet with out first vacuuming as up to 79% of the debris in your carpeting is non-soluble and is so much easier to remove prior to wet cleaning. Q. Do you move the furniture? Our trained technicians will be happy to move most furniture as long as any knickknacks and breakables are removed prior to our arrival. If you have china cabinets that you want moved they must be emptied to prevent any breakage. All furniture that is moved will be returned to its original position and blocks and pads placed under the legs to prevent staining. These protective items should remain under the furnishings for 24hrs before removal. Q. Last time we had our carpets cleaned they seemed to get soiled really quickly. Why? Most carpet cleaners to save time and cost inject their cleaning products in their rinse water, therefore leaving behind all that sticky alkaline shampoo. Just imagine washing your hair with shampoo and then rinsing it with shampoo – it maybe clean but it is going to dry all sticky and hard. At AAA Steam Carpet Cleaning we take the extra time and care to pre- treat all your carpets and spots with a pre-conditioner and rinsing with cleaning chemical FREE rinse.
This ensures that your carpets will stay clean longer and is safe for your children and pets are safe. Q. We just painted, will your hoses scratch the paint on corners of our walls? At AAA Steam Carpet Cleaning we have take extra steps to make sure that your property and all valuables are protected in every way possible. We use wall corner guards and drop sheets to ensure our hoses do not damage baseboards, paint or floors when we pull our hoses. The nice thing with our truckmounts is that all the heavy equipment remains in the truck and is not dragged thru your home. Q. What is the cost? Why is there such a great variation in prices between different carpet cleaners? The simple answer is: quality in workmanship and reputation. Skilled, experienced and schooled technicians take pride in their work and it shows in the end result. Rather than use harsh chemicals to achieve a surface brightening, AAA crews rinse your carpets clean, remove spots with expert techniques in a separate operation, and achieve a near new look, which lasts far longer. Our crews move furniture and truly clean carpets from corner to corner. When it comes to low advertised prices, keep in mind that in the end, this advertised price will be greatly inflated by adding additional, and often unnecessary services (bait and switch). So what originally may sound as a ‘good deal’ may cost more in the end. Rapid re-soiling is the biggest consumer gripe of cut-rate carpet cleaning. Guarantees are only as good as the company that stands behind them (reputation). Our price is based on the amount of sq. ft. cleaned, not room by room, this way you just pay for what you are having cleaned. There are lots of low priced cleaners who love to take your money, but like my father would say, Cheap is good, but good is never cheap. So if you are looking for a quick brush the dirt of the surface cleaning, we are not the company you are looking for. But if you want a deep, thorough cleaning, using environmentally sound products by trained certified technicians, backed by a 100% money back guarantee, call us!!! Q. What about spots, spills or stains? Will they all be removed by the cleaning? The different fibers used in producing carpets, or upholstered furniture, have different characteristics, such as how much liquid they will absorb or what food dyes can stain them. Such as black coffee is much easier to remove the coffee that contains cream and sugar. So it maybe that one spill comes out but the other spill does not it could the same drink just with different ingredents or even the temperature of the beverage. Therefore, successful stain removal can vary greatly. All spots are pretreated before any cleaning begins, our crews use a variety of products to achieve maximum success but we cannot guarantee that all staining can be removed, especially if the stain had been previously cleaned improperly thus setting the stain permanently. Thanks to our training and years of experience we are generally very successful often astonishing our clients with what we can do and other cleaners in the past were unable to do. Q. How long does the carpet take to dry? The normal drying time is from 4 to 8 hours depending on the degree of soiling and the outside humidity. We suggest you turn use ceiling or floor fans to aid in the drying process. Any air circulation will speed up the drying time. Extreme humidity, and or soiling will add hours to the normal drying times. Cleaning in the winter season drying times can be considerably shorter. Q. I’ve heard it’s best to put off having your carpet cleaned as long as possible, is this true? No. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpets’ fibers. So what you perceive as soiling is actually the damage that has been caused by the soiling. This wear & tear can be permanent. This means higher traffic areas will require cleaning more often. We only charges you for the areas they clean so it is possible to get just the traffic areas done when needed. Q. Why shouldn’t I just rent a carpet cleaning unit and save some money? It is true you can definitely save money doing it your self, but at what is the true cost? Improperly treating stains with the incorrect product, or pH can permanently set a spot, a spot that could easily been removed by us. Portables, especially the rental ones lack suction, the ability to remove all the debris and equally important the water you have injected. This inability to fully remove all that water can leave your carpets wet for days not a few hours like us, causing bacterial growth and the odours that go along with them. Time is money, figuring the time to pick up, set up, move furniture, and return you could easily spend an entire day soaking your carpets, in the same time period we could have cleaned and fully dried your carpets.
The place that rents the units to you will NOT give you a money back guarantee if you are not satisfied with your cleaning or help you remove the browning or wicking back of spots after it dries in a few days. We back ours with a money back warranty and a 30 day no spot returns guarantee or else we will. Q. Does your cleaning process soak the backing of the carpet? No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck mounted equipment, your carpet is thoroughly rinsed, and left only damp to the touch. The best way to prove this is to clean front door mats which are the most soiled carpets in a home. Upon cleaning, we welcome you to flip it over and you will find that the floor is 100% dry and no water has gone thru to the carpet backing. Many proponents of dry cleaning will tell you that steam cleaning soaks the carpet, pad, and sub floors – this simply does not happen with our powerful cleaning machines. Put us to the test – we have nothing to hide. Q. Can you get the pet odour out of my carpet? Pet odour is a very common problem. At AAA Steam Carpet Cleaning we can help you deal with your pet odours. The problem with pet odour is that it can be much deeper than it first appears. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered. The urine also provides for the growth of bacteria. This in turn contributes to a worsening of the odour problem and can contribute to permanent color loss of the carpet fiber. Left untreated over a period of time pet odour can become absorbed into many of the porous materials in your home. Draperies, sheet rock, upholstered furniture, baseboards, even the concrete foundation are just a few of the materials that can absorb these odours. We offer a range of solutions to help you solve your pet odour problems. To answer your question – a complete inspection of your carpet, pad and subfloor would have to be done. When the subfloor and pad are saturated carpet cleaning alone will not remove the odours completely, as the odours will wick up from the subfloor and pad. We can guarantee complete pet odour removal with out the removal and replacement of effected pad, sealing of the subfloor and cleaning of both sides of the carpet. So it is best to get us in as soon as possible to treat these accidents before the damage sinks in. Q. Do I have to be home while my carpet is being cleaned? It is not necessary that you be home while your carpet is cleaned because our carpet cleaners are professionals, fully trained, reliable and insured. However, we recommend that someone be home before we begin cleaning to discuss carpet care issues pertaining to your carpet, and to discuss which cleaning package you would prefer. Q. Why do some stains reappear after carpets have dried? Some spots may reappear after drying or after a few days of usage.
This is usually caused by a previous soap build-up or stickiness from a spill. Spots reappearing from a process called “wicking” is also common. This is caused when the spot wicks up from the backing of the carpet. The top of the carpet dries first and pulls up more moisture, any dormant spots in the pad or back of the carpet can be pulled to tips of the fibers. Our service technicians concentrate on these areas but can only go over areas a limited number of times. Return services may be subject to a minimum service charge AFTER our 1st return service. (1st is free for up to 30 days after original cleaning). So if a spot does return after our cleaning please be sure to call us back within the first 30 days and we will be happy to return and retreat for FREE!!! Q. Can I walk on my carpet after it has been cleaned? You may walk on your carpets as long as you don’t have your feet soiled. However, try to keep pets, children, and heavy traffic off the carpet during the drying process. There is also the concern of slip and fall hazard when walking from your damp carpet to hard surface flooring, so be extra careful till dry. Wait 24 hours before removing protective tabs that our technicians have placed under the furniture to protect the carpet. Q. How can I keep my carpets cleaner for a longer period of time? Vacuuming twice a week will help in preventing soil build up. Door mats and regular changing of a/c filters also prevents soil build up. Q. Why should I choose your company over all the rest out there? A very good and fare question! AAA Steam Carpet Cleaning is not the only professional carpet cleaner in the region, to say that would just be dishonest. But the truth be told there are a lot more poorly trained and unscrupulous cleaners then trained professionals. Here are a few questions you should ask any cleaner before letting them into your home: If I am not fully satisfied with your cleaning will you refund 100% of my money? Are you fully trained by the IICRC (Institute of Inspection Cleaning Restoration Certification), what are your areas of certifications, and what is your certification number? Are you fully insured? Do you use truck-mounted cleaning with chemical free rinse? Do you have over 20 years experience? Can you provide referrals and testimonials? Are all of your cleaning products environmentally friendly? Do you give a written price prior to cleaning? Do you belong to the Better Business Bureau? And do you have a clear record? Our answer to all of those questions, is YES. Our biggest asset is our thousands of thrilled clients who constantly refer us to their friends, family and leave us great testimonials. Please check our testimonials on our site. We would love to add your name to our growing list of thrilled clients.
A Rug Doctor rental carpet cleaning machine. A common process of hot water extraction  begins with preconditioning. Alkaline agents such as ammonia solution for synthetic carpets, or acidic solution (such as vinegar solution) for woolen carpets, are sprayed into the carpet, then agitated with a grooming brush or an automatic scrubbing machine. Next, a pressurized manual or automatic cleaning tool (such as a wand) passes over the surface to rinse out all pre-conditioner, residue, and particulates. If an alkaline detergent is used on a woolen fibre, use of an acetic acid solution will restore neutral fiber pH. The acid rinse thus neutralizes the alkaline residues, and can contribute to softening cleaned fabrics. The hot water extraction method is the preferred method of many carpet manufacturers. Extraction is, by far, the most important step in the hot water extraction process. Since the hot-water extraction method uses much more water than other methods like bonnet or shampoo cleaning, proper extraction and air flow are critical to avoid drying issues. Drying time may also be decreased by extra use of fans, air conditioning, and/or outdoor ventilation. Older surfaces, such as double jute-backed carpets and loose rugs with natural foundation yarns, could shrink after a wet treatment, leading to suppositions that wet-cleaning could also remove wrinkles. However, this notion is antiquated and this method could also occasionally tear seams or uproot strips. Newer carpets, such as with synthetic backing and foundation yarns, do not shrink, and they smooth easily; in such carpets, wrinkles indicate an underlying problem, such as adhesive, that may need a certified carpet inspector to determine. Wet-cleaning systems naturally require drying time, which may lead to concerns about very slow drying, the risk of discoloration returning during drying, and odors, bacteria, fungi, molds, and mildews. Carpet cleaning specialists try to find a balance between rapid drying (attributable to lower flow rate through the cleaning jets of a spray system) and the need to remove the most soil (attributable to higher flow rate). Pretreatments similar to those in dry-cleaning and "very low moisture" systems are employed, but require a longer dwell time of 15 to 20 minutes, because of lower amounts of carpet agitation. Ideal pretreatments should rinse easily and leave dry, powdery, or crystalline residue that can be flushed without contributing to re-soiling. Dry-cleaning For more details on this topic, see Dry carpet cleaning. Many dry carpet-cleaning systems rely on specialized machines. These systems are mostly "very low moisture" (VLM) systems, relying on dry compounds complemented by application cleaning solutions, and are growing significantly in market share due in part to their very rapid drying time, a significant factor for 24-hour commercial installations. Dry-cleaning and "very low moisture" systems are also often faster and less labor-intensive than wet-extraction systems. Heavily soiled areas require the application of manual spotting, pretreatments, preconditioners, and/or "traffic-lane cleaners", (commonly sprayed onto carpet prior to the primary use of the dry-cleaning system) which are detergents or emulsifiers which break the binding of different soils to carpet fibers over a short period of time.