FREQUENTLY ASKED QUESTIONS CARPET CLEANINGCollapse What method do you use for cleaning? The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. Stanley Steemer’s exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers. Do I need to vacuum before the crew arrives? What do you consider as an area? How long will it take to clean my carpets? Do you move furniture? How long will it take for my carpet to dry? I have heard that cleaning my carpet makes it soil faster. Is this true? I have had my carpet cleaned, but the spots have reappeared. What should I do? Do you guarantee removal of all spots or stains in the carpet? After my carpet was cleaned, it has bubbles or ripples in the carpet. What caused this? Will carpet cleaning get rid of fleas in my carpet? Why do your prices vary from other carpet cleaners? How do you guarantee customer satisfaction? CARPET PROTECTION Why should I have a protector applied to my cleaned carpets? Does carpet come with a protector? How does your deodorizer work to remove odors? UPHOLSTERY CLEANING How often do manufacturers recommend professional cleaning? How does Stanley Steemer clean upholstered furniture? The tag on my furniture recommends a dry cleaning method. Can Stanley Steemer clean it? What does professional cleaning do to the protective coating I purchased with my upholstered furniture? How long will it take my furniture to dry? LEATHER CLEANING Why should I have my leather professionally cleaned? What is the difference between my household leather cleaner and the Stanley Steemer system? Do manufacturers recommend professional leather cleaning? If so, how often? What types of leather does Stanley Steemer clean? Can Stanley Steemer clean the leather upholstery in my vehicle? How does Stanley Steemer clean my leather? What can I expect from professional leather cleaning? TILE & GROUT CLEANING Why should I have my tile & grout cleaned? How do you clean my tile & grout? How often should I have my floor cleaned? How long will it take to have my tile floor cleaned?