FAQ Q. What process do you use to clean carpet? Most of the carpet cleaning we do is the “hot water extraction” method; also known as “Steam Cleaning”. This is the preferred method of cleaning by most major carpet manufacturers, AAA Steam Carpet and Upholstery cleaning uses “truck mounted” machines that produce more power and hotter water, resulting in better cleaning results. Where necessary we use portables, encapsulation, and dry bonnet. Q. Should we vacuum our carpets & furniture before the cleaner arrives? You may if you wish; you can never over vacuum but all our packages do include pre-vacuuming. No certified professional cleaner would clean a carpet with out first vacuuming as up to 79% of the debris in your carpeting is non-soluble and is so much easier to remove prior to wet cleaning. Q. Do you move the furniture? Our trained technicians will be happy to move most furniture as long as any knickknacks and breakables are removed prior to our arrival. If you have china cabinets that you want moved they must be emptied to prevent any breakage. All furniture that is moved will be returned to its original position and blocks and pads placed under the legs to prevent staining. These protective items should remain under the furnishings for 24hrs before removal. Q. Last time we had our carpets cleaned they seemed to get soiled really quickly.
Will they all be removed by the cleaning? The different fibers used in producing carpets, or upholstered furniture, have different characteristics, such as how much liquid they will absorb or what food dyes can stain them. Such as black coffee is much easier to remove the coffee that contains cream and sugar. So it maybe that one spill comes out but the other spill does not it could the same drink just with different ingredents or even the temperature of the beverage. Therefore, successful stain removal can vary greatly. All spots are pretreated before any cleaning begins, our crews use a variety of products to achieve maximum success but we cannot guarantee that all staining can be removed, especially if the stain had been previously cleaned improperly thus setting the stain permanently. Thanks to our training and years of experience we are generally very successful often astonishing our clients with what we can do and other cleaners in the past were unable to do. Q. How long does the carpet take to dry? The normal drying time is from 4 to 8 hours depending on the degree of soiling and the outside humidity. We suggest you turn use ceiling or floor fans to aid in the drying process. Any air circulation will speed up the drying time. Extreme humidity, and or soiling will add hours to the normal drying times. Cleaning in the winter season drying times can be considerably shorter. Q. I’ve heard it’s best to put off having your carpet cleaned as long as possible, is this true? No. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpets’ fibers. So what you perceive as soiling is actually the damage that has been caused by the soiling. This wear & tear can be permanent. This means higher traffic areas will require cleaning more often. We only charges you for the areas they clean so it is possible to get just the traffic areas done when needed. Q. Why shouldn’t I just rent a carpet cleaning unit and save some money? It is true you can definitely save money doing it your self, but at what is the true cost? Improperly treating stains with the incorrect product, or pH can permanently set a spot, a spot that could easily been removed by us. Portables, especially the rental ones lack suction, the ability to remove all the debris and equally important the water you have injected. This inability to fully remove all that water can leave your carpets wet for days not a few hours like us, causing bacterial growth and the odours that go along with them. Time is money, figuring the time to pick up, set up, move furniture, and return you could easily spend an entire day soaking your carpets, in the same time period we could have cleaned and fully dried your carpets. The place that rents the units to you will NOT give you a money back guarantee if you are not satisfied with your cleaning or help you remove the browning or wicking back of spots after it dries in a few days. We back ours with a money back warranty and a 30 day no spot returns guarantee or else we will. Q. Does your cleaning process soak the backing of the carpet? No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck mounted equipment, your carpet is thoroughly rinsed, and left only damp to the touch. The best way to prove this is to clean front door mats which are the most soiled carpets in a home. Upon cleaning, we welcome you to flip it over and you will find that the floor is 100% dry and no water has gone thru to the carpet backing. Many proponents of dry cleaning will tell you that steam cleaning soaks the carpet, pad, and sub floors – this simply does not happen with our powerful cleaning machines. Put us to the test – we have nothing to hide.
When wet-shampoo chemistry standards converted from coconut oil soaps to synthetic detergents as a base, the shampoos dried to a powder, and loosened dirt would attach to the powder components, requiring vacuuming by the consumer the day after cleaning. Dry foam carpet cleaning This section does not cite any sources. Please help improve this section by adding citations to reliable sources. Unsourced material may be challenged and removed. (March 2015) (Learn how and when to remove this template message) Dry foam cleaning involves applying cleaning foam and immediately vacuuming the foam. It is not a completely dry method since the foam is 90% air and 10% liquid. A dry foam machine consists of a pressure tank in which a solution of water and shampoo is added. This method is used for water sensitive carpets, needle felt, and other carpet types whose construction inhibits sufficient water extraction. Vacuum wash This section does not cite any sources. Please help improve this section by adding citations to reliable sources. Unsourced material may be challenged and removed. (March 2015) (Learn how and when to remove this template message) Vacuum washing employs a washhead that sprays water without detergent and immediately removes it by suction, creating a swirl of water. This ensures high cleaning performance, extracting the dirt from the carpet to a depth of half inch. By immediately reabsorbing the wash water, the drying time greatly shortened. This method is suitable for intermediate and basic cleaning. Because it does not require cleaning products, it leaves no detergent residue. Vacuum washing has long been in use in Europe, mostly in larger train and bus companies, schools, and historic preservation. The system works on all surfaces which are water resistant (carpet, upholstered furniture, wooden floors, stone, plastics). A great advantage is that this system works without brushes or pads so there is no abrasion on pile. Household processes Other household carpet-cleaning processes are much older than industry standardization, and have varying degrees of effectiveness as supplements to the more thorough cleaning methods accepted in the industry. Vacuum For more details on this topic, see Vacuum cleaner. Vacuum cleaners use air pumps to create partial vacuums to suck up dust and dirt, usually from floors and carpets. Filtering systems or cyclones collect dirt for later disposal. Modern carpet cleaning equipment use rotary vacuum heads and spray jets to deep clean the carpet through hundreds of multi-directional cleaning passes. Some add steam and agitation. Models include upright (dirty-air and clean-air), canister and backpack, wet-dry and pneumatic, and other varieties. Robotic vacuum cleaners have recently become available. Stain removal Cleaned and uncleaned areas of a carpet Tea leaves and cut grass were formerly common for floor cleaning, to collect dust from carpets, albeit with risks of stains. Ink was removed with lemon or with oxalic acid and hartshorn; oil with white bread or with pipe clay; grease fats with turpentine; ox gall and naphtha were also general cleaners. Ammonia and chloroform were recommended for acid discoloration. Benzine and alum were suggested for removing insects; diatomaceous earth and material similar to cat litter are still common for removing infestations. Candle wax is removed by placing a towel over the affected carpet area and applying steam from a clothes iron until the wax absorbs into the towel. Some traditional methods of stain removal remain successful and ecological. Caution should be addressed when treating natural fibers such as wool. The longer the stain material remains in the carpet, the higher the chance of permanent color change, even if all the original stain material is removed. At times pets urinate on the carpet and this results in a bad odor especially when it is hot and humid.The carpet or rug is usually taken outside and immersed in water to remove such stains. Immediately blotting (not rubbing) the stain material as soon as possible will help reduce the chances of permanent color change. Artificial food coloring stains are generally considered permanent stains. These may be removed by professional cleaners or deep cleaning rental machines with heat-transfer stain-reducing chemicals, but carry risks of burning the carpet. Stain removal products can be combined with anti-allergen treatments to kill house dust mites. Other Carpet rods, rattan rugbeaters, and carpet-beating machines for beating out dust, and also brooms, brushes, dustpans, and shaking and hanging were all carpet-cleaning methods of the 19th century; brooms particularly carry risks of wear. Steam cleaning increases the lifespan of your carpet. Misconceptions (1942–2007), IICRC-certified master Carpet Cleaners technician with 30 years' expertise in carpet cleaning, commented that old wives' tales persist and thrive within the industry. For instance, the concept that walking barefoot on a carpet may lead to damage from body oils has not been supported or disproven by standardized reports or testing or by industry evidence.