FREQUENTLY ASKED QUESTIONS CARPET CLEANINGCollapse What method do you use for cleaning? The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. Stanley Steemer’s exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers. Do I need to vacuum before the crew arrives? What do you consider as an area? How long will it take to clean my carpets? Do you move furniture? How long will it take for my carpet to dry? I have heard that cleaning my carpet makes it soil faster. Is this true? I have had my carpet cleaned, but the spots have reappeared. What should I do? Do you guarantee removal of all spots or stains in the carpet? After my carpet was cleaned, it has bubbles or ripples in the carpet. What caused this? Will carpet cleaning get rid of fleas in my carpet? Why do your prices vary from other carpet cleaners? How do you guarantee customer satisfaction? CARPET PROTECTION Why should I have a protector applied to my cleaned carpets? Does carpet come with a protector? How does your deodorizer work to remove odors?
UPHOLSTERY CLEANING How often do manufacturers recommend professional cleaning? How does Stanley Steemer clean upholstered furniture? The tag on my furniture recommends a dry cleaning method. Can Stanley Steemer clean it? What does professional cleaning do to the protective coating I purchased with my upholstered furniture? How long will it take my furniture to dry? LEATHER CLEANING Why should I have my leather professionally cleaned? What is the difference between my household leather cleaner and the Stanley Steemer system? Do manufacturers recommend professional leather cleaning? If so, how often? What types of leather does Stanley Steemer clean? Can Stanley Steemer clean the leather upholstery in my vehicle? How does Stanley Steemer clean my leather? What can I expect from professional leather cleaning? TILE & GROUT CLEANING Why should I have my tile & grout cleaned? How do you clean my tile & grout? How often should I have my floor cleaned? How long will it take to have my tile floor cleaned? Why should I have my grout lines sealed? How long do I have to stay off the floor after sealant has been applied? Do I have to use a special floor cleaner if I have the sealant applied? What is clear seal? What is color seal? NATURAL STONE CLEANING What types of Natural Stone does Stanley Steemer service? What Natural Stone Surfaces does Stanley Steemer service? How can I tell if I have natural stone or ceramic/porcelain tile? How often should I have my stone floor cleaned? How long will it take to have my stone floor cleaned? Why should I have my stone and grout lines sealed? How long do I have to stay off the floor after sealant has been applied? Do I have to use a special floor cleaner if I have the sealant applied? AIR DUCT CLEANING Do all Stanley Steemer locations offer air duct cleaning? What certifications does Stanley Steemer have for air duct cleaning? Why should I have my air ducts cleaned? Why should I have my entire system cleaned at the same time? Do I need to have my air ducts cleaned if my house is new? HARDWOOD CLEANING How do you clean hardwood floors? Do you offer any kind of sealant to protect the floor after cleaning? EMERGENCY WATER EXTRACTION SERVICES How do I get in touch with Stanley Steemer if I have a water emergency? What can I expect from the restoration experts? Carpet cleaning, for appearance, and the removal of stains, dirt, and allergens is done through several methods. Clean carpets are recognized by manufacturers as being more visually pleasing, potentially longer-lasting, and probably healthier than poorly maintained carpets.
Unsourced material may be challenged and removed. (March 2015) (Learn how and when to remove this template message) A 98% biodegradable or others, slightly moist absorbent cleaning compound may be spread evenly over carpet and brushed or scrubbed in. For small areas, a household hand brush can work such a compound into carpet pile; working like "tiny sponges", the attracted cleaning solution dissolve dirt, dirt and grime is attracted/absorbed to the compound, after a short drying time (the cleaning solution which is attracted to the compound must evaporate), it will be removed with a vacuum cleaner, the drier the better, leaving carpet immediately clean and dry. But it's very difficult to remove all residues, the residues can cause allergies and biological compounds may cause discolourations on carpets. For commercial applications, a specially designed cylindrical counter-rotating brushing system is used, without a vacuum cleaner. Machine scrubbing is more typical, in that hand scrubbing generally cleans only the top third of carpet. Encapsulation In the 1990s, new polymers began literally encapsulating (crystallizing) soil particles into dry residues on contact. In the conventional cleaning process surfactant molecules attach themselves to oily soil particles, suspending them (emulsification) so that they can be easily rinsed away. Surfactant (detergent) molecules and emulsified soils which escape being rinsed away, remain in the fibre and continue to attract soiling, causing the condition of the carpet to degenerate; often re-soiling faster than before it was subjected to the cleaning process. Encapsulators are speciality detergent polymers which become part of the detergent system. As drying occurs (20-30 min. drytime), after cleaning, these encapsulators bind the detergent molecules and residual soils in a brittle, crystalline structure. Detergent and soil particles can no longer attract other soils and are easily removed by dry vacuuming. In addition to binding the detergent and soil residues the encapsulation chemistry coats the clean fibre with the same brittle film. This reduces the fibre’s affinity for oily and particulate soils. As this brittle film"breaks away" and more soil is removed, the appearance of the fibre improves as opposed to soiling more rapidly. Products which also employ fluorochemical technology, display dramatically extended anti re-soiling time periods. Cleaning solution is applied by rotary machine, brush applicator, or compression sprayer. Dry residue is vacuumable immediately (20-30 min. drytime), either separately or from a built-in unit of the cleaning-system machine. According to ICS Cleaning Specialist, evidence suggests encapsulation improves carpet appearance, compared to other systems; and it is favorable in terms of high-traffic needs, operator training, equipment expense, and lack of wet residue. Encapsulation carpet cleaning also keeps carpets cleaner for longer periods of time compared to other methods. Encapsulation also avoids the drying time of carpet shampoos, making the carpet immediately available for use. The use of encapsulation to create a crystalline residue that can be immediately (20-30 min. drytime) vacuumed (as opposed to the residue of wet cleaning systems, which generally requires an additional day before vacuuming) is a newer technology that has recently become an accepted method for commercial and residential deep cleaning. Shampoo Wet shampoo cleaning with rotary machines, followed by thorough wet vacuuming, was widespread until about the 1970s, but industry perception of shampoo cleaning changed with the advent of encapsulation. Hot-water extraction, also regarded as preferable, had not been introduced either.