Q: I vacuum regularly and we’re careful with spills. Why do I need the carpets cleaned? A: Great! Regular vacuuming is one of the best things you can do for your carpet. Don’t forget to use the hose end or a small tool to vacuum the outer edge of any carpeted stairs you may have. The soil really gets impacted in this area from traffic and most people just vacuum the top of the tread area. Eventually however, vacuuming will not be enough to maintain the carpet. The problem is that over time, an oily film builds on the carpet. This can come from pollution, moisture and cooking oils in the air, perspiration from bare feet, etc. Another big source of oily film is pets; they have oily coats and they sweat from their feet (I know, I have three large dogs!). Now it’s not that this oily film in itself looks dirty, but what happens is that all the dust and dirt we all have sticks to the oil and therefore to the carpet. At this point, your vacuum can no longer remove it and you must have it cleaned to remove the oil and dirt. The good news is that the cleaning method and products that we use are the very best at removing the oily film and soil. Q: How often should I have my carpets cleaned? A: Well, I would like to give you two answers here. First, I must tell you that you should have it professionally cleaned at least every 12 to 24 months. One reason I say this is that most carpet manufacturers require this to maintain the warranty on your carpet. They do this because soil and grit in the carpet is the major cause of carpet damage and wear. The soil and grit are abrasive on the fibres, causing them to become rough and then mat together. If left longer, the abrasion will even cut the carpet fibres causing them to fall out. The abrasion can also wear off any stainguard treatments that have been applied, causing the carpet to soil even faster and absorb more stains. The second thing is, warranty or not, it just makes good sense to have your carpet last longer and be healthier for your family. You wouldn’t wear the same shirt for a year without cleaning it, would you? Having said all that, some people are exceptionally clean, as there are rooms that they rarely use or have no warranty. For them, my best answer is to have the carpet cleaned when it starts to look a little dull. The problem is that it can be hard to tell. One way to tell this is to compare the look of the carpet in a traffic area to that under a piece of furniture, or to a piece of unused carpet that you may have left over. When you start to see a bit of a difference, t Q. Do I have to be home while my carpet is being cleaned? It is not necessary that you be home while your carpet is cleaned because our carpet cleaners are professionals, fully trained, reliable and insured. However, we recommend that someone be home before we begin cleaning to discuss carpet care issues pertaining to your carpet, and to discuss which cleaning package you would prefer. Q. Why do some stains reappear after carpets have dried? Some spots may reappear after drying or after a few days of usage. This is usually caused by a previous soap build-up or stickiness from a spill. Spots reappearing from a process called “wicking” is also common. This is caused when the spot wicks up from the backing of the carpet.
The top of the carpet dries first and pulls up more moisture, any dormant spots in the pad or back of the carpet can be pulled to tips of the fibers. Our service technicians concentrate on these areas but can only go over areas a limited number of times. Return services may be subject to a minimum service charge AFTER our 1st return service. (1st is free for up to 30 days after original cleaning). So if a spot does return after our cleaning please be sure to call us back within the first 30 days and we will be happy to return and retreat for FREE!!! Q. Can I walk on my carpet after it has been cleaned? You may walk on your carpets as long as you don’t have your feet soiled. However, try to keep pets, children, and heavy traffic off the carpet during the drying process. There is also the concern of slip and fall hazard when walking from your damp carpet to hard surface flooring, so be extra careful till dry. Wait 24 hours before removing protective tabs that our technicians have placed under the furniture to protect the carpet. Q. How can I keep my carpets cleaner for a longer period of time? Vacuuming twice a week will help in preventing soil build up. Door mats and regular changing of a/c filters also prevents soil build up. Q. Why should I choose your company over all the rest out there? A very good and fare question! AAA Steam Carpet Cleaning is not the only professional carpet cleaner in the region, to say that would just be dishonest. But the truth be told there are a lot more poorly trained and unscrupulous cleaners then trained professionals. Here are a few questions you should ask any cleaner before letting them into your home: If I am not fully satisfied with your cleaning will you refund 100% of my money? Are you fully trained by the IICRC (Institute of Inspection Cleaning Restoration Certification), what are your areas of certifications, and what is your certification number? Are you fully insured? Do you use truck-mounted cleaning with chemical free rinse? Do you have over 20 years experience? Can you provide referrals and testimonials? Are all of your cleaning products environmentally friendly? Do you give a written price prior to cleaning? Do you belong to the ng the dirt from the carpet to a depth of half inch. By immediately reabsorbing the wash water, the drying time greatly shortened. This method is suitable for intermediate and basic cleaning. How to set-up a carpet cleaning truck by Rob Allen