Having said that, mats placed before the entrance to carpeted areas are a great idea. They can absorb dirt before it is tracked onto the carpet. Q: Your quote for cleaning is higher than others. Why? A: Because we do a better job. Sorry, I guess that deserves a better explanation. A lot of people look at carpet or upholstery cleaning as if it were a product. What I mean by that is if you were to see a product such as a toaster at one store, and then go to another store and find the same exact toaster for $10.00 less, you could buy it knowing you got a deal; the same thing that you are buying. However, when youcarpet cleaning, you are buying a service, not an end product, and those services and results can be vastly different. We have no problem with people charging less. We believe that in general, you get what you pay for. We actually feel that if some company is willing to charge, for example, half of what we charge and then does half as good a job, we think that is fair and you got what you paid for. The difference from us is that we have always specialized in superior cleaning for customers. For example, many companies offer hot water extraction and whether you use us or not, this is the type of cleaning that we and most carpet manufacturers recommend. If you have never seen others do it, a combination wand is used to inject a cleaning chemical into the carpet under high pressure. It then takes maybe a tenth of a second to break down and mix with the dirt and stains before powerful vacuums suck it out. As a system, nothing removes more dirt. There are some drawbacks however. First, the cleaning chemical is not on the carpet long enough to break down the soil and stains completely. Second, like all cleaning systems, you are putting a cleaning chemical on the carpet and, though for the most part you are sucking it back out (with some systems they tell you to let it dry and vacuum it out later), the bottom line is that you are not truly rinsing it out. This is a problem because any cleaning chemical left in the carpet will become sticky and cause more rapid resoiling. So what we do differently to solve these problems is apply our special cleaning solution to the entire carpet separately first, from a pump sprayer.
This gives the solution the time it needs to work, much like soaking your clothes before you wash them. Then, because the cleaning solution is already on the carpet, we can use a special neutralizing rinse in the machine. So when we come along with the wand tool, we are not only rinsing out the dirt, we are rinsing out the cleaning chemicals, as well. So your carpet gets cleaner because the cleaning solution has had time to do its job, but it also stays cleaner because we have rinsed the cleaning chemicals out. We do a similar process with upholstery, except that we do a full hand shampoo of the fabric before rinsing it and the soil out. Not Rinsed, s Not Really Clean. Q: I purchased carpet cleaner, will using it harm the carpet? A: Well, not really the person to ask, but if used correctly, probably not, or at least not directly. The only real harm from using personal carpet cleaners or rentals for that matter, may come from the fact that they are simply not anywhere close to as powerful as professional equipment. Therefore, they may not remove all the damaging soil and only do a surface cleaning. Also, the cleaning products that can be supplied to consumers will not be as effective as those available to professionals. It is also possible that cleaning the carpet yourself may void your warranty. If you use the cleaner incorrectly, however, there may be other problems. For example, there are many who believe that if a little is good, a lot is better, and they excessively wet the carpet, which may cause the carpet backing to separate. Having said this, I believe that personal carpet cleaning machines do have one great use. If you do get a spill or have a pet accident and can pull out a cleaner to immediately clean up the spot, they may pay for themselves for this purpose alone. always better to clean up a spill immediately than to leave it and let it set in.
Q: We found a used chair we want to buy from a smoker. Can it be cleaned? A: Yes and no. Although sure that we could clean the chair very satisfactorily for the old owner, it’s very unlikely that all the smoke odour could be removed to your satisfaction. The smoke will have penetrated deep into the cushion foam and would be expelled every time you sat down. Q: What causes carpet ripples and can it be fixed? A: There are several reasons that a carpet may buckle. It may be that the house has settled and/ or the carpet relaxed over time. It may have stretched due to heavy traffic over time. It may have been damaged by rolling friction like a wheelchair or office chair (Rolling friction is one of the worst things for a carpet. Use a plastic protector mat under rolling office chairs). Of course it may also not have been stretched enough in the first place. It’s also possible that a carpet may stretch from excessive moisture like a flood or even extreme over-wetting by a carpet cleaner. Most of the time carpets can be re-stretched. As trained carpet installers, we do offer this service. Q: My carpet is old. Will it clean up and is it worth it? A: Possibly. If re in town, we could do a free inspection and quote. We would let you know how we think the carpet would respond and if we think there are any issues with the carpet itself. Unfortunately, you often really tell just how a carpet will respond to cleaning until you try. So the other thing we would do for you is if you want to go ahead and book the job, we could do a test cleaning, for a minimum charge. If we have cleaned a section of it, and you don’t feel that the results are worth it, you would be under no obligation or pressure to finish the job. I will tell you, though, that very rare that people are not surprised how well an older carpet will respond to our cleaning.